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Repair & Diagnostics F.A.Q
What types of devices do you repair?
What types of devices do you repair?
What common issues do you fix?
We address a variety of issues, including:
Slow performance
Virus and malware removal
Cracked screens or hardware repairs
Battery replacements
Overheating problems
Software installations and updates
Do you offer at-home repair services?
Yes, we provide at-home repair services at a rate of $75 per labor hour, with the initial cost covering the first hour.
Do I need to make an appointment for diagnostics?
No appointment is necessary for in-store services; however, scheduling one can reduce wait times.
How long does the diagnostic process take?
Most diagnostics are completed within an hour, but the duration may vary depending on the issue’s complexity.
Can you fix my device on the same day?
Many repairs can be completed on the same day, subject to the problem’s nature and parts availability.
What should I bring with my device for repairs?
Please bring the device, its power cables, and any accessories related to the issue (e.g., keyboard, mouse).
How much does a diagnostic cost?
We offer free in-store diagnostics to help you understand your device’s issue before proceeding with repairs.
Do you charge a drop-off fee?
No, there is no drop-off fee. You only pay if you decide to proceed with the repair.
What are your labor rates for repairs?
What payment methods do you accept?
We accept cash, credit/debit cards, and checks.
Do you offer discounts?
Yes, we offer discounts for active military members, veterans, and UNA students with the Mane Benefits App.
Do your repairs come with a warranty?
Yes, we offer a 6-month warranty on all repairs & Builds. This warranty covers issues directly related to the service we provide, ensuring your device is repaired to the highest standards.
What is not covered under the warranty?
Parts Warranty: Any replacement parts used during the repair are covered under the manufacturer’s or supplier’s warranty, not ours. If a part is found to be defective, we will assist you in returning it to the supplier, but the cost of the replacement part is not covered by us. Physical Damage or Misuse: Damage caused by drops, spills, or other mishandling after the repair is not covered. Fine Print: The 6-month warranty applies only to the labor and workmanship of the repair. Any issues with replacement parts must be addressed with the part manufacturer or supplier.
What happens if the issue returns after the repair?
You can bring your device back and we will continue to diagnose and troubleshoot.
Will I lose my data during the repair?
We always aim to preserve your data. However, for certain repairs, data loss is possible. We recommend backing up your files before bringing in your device.
Is my personal information secure during the repair process?
Yes, we take your privacy seriously. Our team follows strict protocols to ensure your personal information stays secure.
Do you use genuine parts for repairs?
Yes, we use genuine parts whenever available, and we’ll discuss alternative options if necessary.
What happens if you don’t have the part for my device?
If a specific part needs to be ordered, we’ll inform you and provide an estimated timeframe for delivery and repair completion.
